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This simple observation tool captures and records the smallest things that make the biggest difference to a patient, resident or service users care. -
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A question survey was used to capture the patient experiences including their calling the ‘contact centre’, booking an appointment, reception and time waiting, and their time with the doctor or other healthcare staff present. -
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A questionnaire survey was developed for the visit, with different questions included for Walk-in patients, and those attending registered patient GP/Surgery appointments. -
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A Survey was developed to capture the experiences of people attending A&E for treatment (or relative/carer for children) including facilities provided for waiting. -
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Download documents and minutes from our past and upcoming public board meetings. -
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This survey identified trends in healthy relationship education and some possible concerns with regards to gender minority among young people in Telford and Wrekin. -
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The purpose of the visit was to ask relatives/visitors/carers present with the patients at the time, about their views and experiences on the Children's Unit at the PRH. -
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We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. Also, we want to hear about their experiences and those of any relatives and visitors present. -
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We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. -
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The purpose of the visit was to understand how the Nursing Home was organised to deliver the nursing and personal care services, and how those residents living with Dementia are supported. -
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We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. -
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The purpose of the visit was to ask residents about their views and experiences of the Home, care and nursing services.
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Our annual report outlines our achievements over the last year and provides insight into what we do. -
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The following report provides an overview of feedback based on patients experiences registered with Trinity Healthcare GP Practices. This is what 260 patients told us. -
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The following report provides an overview of feedback collection of the experiences of 260 patients registered with Trinity Healthcare GP Practices. -
Advice and Information -
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
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The purpose of the visit was to ask residents about their views and experiences of the Care Home services. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
News -
Over the last month, we have been talking to you about your experiences of pregnancy, birth, becoming a family and caring for families in Shropshire, Telford and Wrekin. -
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Welcome to our newsletter! -
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Car parking charges for people visiting The Shrewsbury and Telford Hospital NHS Trust are to change from November 1. -
Blog -
The Kings Fund, with other health and social care Think Tanks, have produced a joint statement to highlight the critical state of health and social care prior to the Autumn Budget. -
News -
A BBC article has stated that “NHS staff in England are working on the “edge of safety” as demand is outstripping the increasing numbers being employed“. -
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The purpose of the visit was to ask residents about their views and experiences of the Home, care services. Including finding out how support is offered to residents living with Dementia. -
Report -
We wanted to find out how dignity, respect, quality of life and independence was being respected and supported in the care environment, and how those living with Dementia are supported. -
Report -
Download documents and minutes from our past and upcoming public board meetings. -
Advice and Information -
The government has announced a further lockdown for England and everyone is required to stay at home. -
Blog -
Chat Together's a welcoming place to talk to others with bowel cancer and to meet new people. It's a chance to share experiences in a friendly, supportive and informal environment. -
Advice and Information -
Here are the answers to some of the more frequently asked questions (FAQs) but if you have any others please feel free to contact us. -
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After a tough year of the Coronavirus pandemic we would like to hear from carers who want to share their experiences with us to help improve support for the coming year. -
News -
The government has launched the Ask for ANI (Action Needed Immediately) codeword scheme to enable victims of domestic abuse to access immediate help from the police, or other support services, from the safety of their local pharmacy. -
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Find out about our statutory power to Enter and view, which services we can visit and what procedures we must follow when we visit. -
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Welcome to Shropshire and Telford and Wrekin Local Maternity and Neonatal System (LMNS) Maternity Voices Hub meeting minutes. -
Advice and Information -
Do you wish to make a complaint about an NHS service? -
Advice and Information -
POhWER is a charity and membership organisation who support people facing difficult issues and have their voices heard. -
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#COVIDー19 Update - Vaccinations are by appointment only you will receive letters from the #NHS COVID-19 Vaccination Booking Service, telling you how to book an appointment. -
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We worked with Healthwatch Shropshire to gather the views and experiences of those who have received out of hours palliative care since the start of the pandemic in March 2020 -
News -
Health and care organisations in Shropshire, Telford and Wrekin with the help of a number of local groups are urging people from BAME communities to take up the Covid-19 vaccine when it is offered by the NHS. -
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Do you have a loved one staying in one of our hospitals? You can now brighten their day by sending them a message that will be safely printed and delivered to them! -
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Advice and Information -
The NHS is providing a new and more convenient way for you to access urgent care from the 1 December. Find out what this means for you and your loved ones. -
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Welcome to the Maternity Voices Partnership Annual Reports collection! -
News -
This week, three further vaccination centres are due to be launched in Shropshire, Telford and Wrekin at three sporting locations. -
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Hear from our volunteers about why they enjoying volunteering for us