Sambrook House Residential Home - Enter and View Report
We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. Also, we want to hear about their experiences and those of any relatives and visitors present.
Summary
We wanted to learn about:
- The residents experiences of care, and understand how dignity is being respected in the care home environment
- The experiences of relatives/visitors
- Observe the residents and relatives/visitors engaging with the staff and their surroundings
- Examples of good care practice
Key Findings
- At the time of our visit we observed staff being interactive with residents, and being respectful while encouraging them to take part in activities
- Volunteers, staff, relatives, clients/residents informed us that they would recommend the Home to friends and family
- Residents are encouraged to bring in their own personal items for their room
- Relatives informed us that they are made to feel welcome, and all the staff are polite and offer drinks
- Relatives informed us that any health problems are picked up very quickly by the Home Manager
- Relatives informed us that they are invited to Christmas and other festivities, were they are made to feel welcome by staff
- Relatives informed us that if they had cause for concern, they are able to raise it with the Manager and felt listened to
- Residents are treated as individuals
- Staff informed us that care plans are reviewed regularly
- Staff informed us they have great chefs. There is a wide choice of food throughout the day including soup, main meal and pudding. The Home has been awarded 5 star food hygiene rating and they have received 2 healthy eating awards from Shropshire Partners in Care (SPIC) which are displayed in the entrance hall.
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If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
