Our staff

Jan Suckling - Chief Officer

Jan started volunteering with Healthwatch in 2018 and joined the Board in 2022, leading on Enter and View. In July 2022, she became part of the Healthwatch Telford and Wrekin team.

With over 40 years’ experience in social care, including 30 years as a Registered Care Manager supporting people living with dementia. Jan is passionate about ensuring everyone receives high-quality, compassionate care. Jan brings a deep understanding of care delivery and patient experience.

She’s committed to ensuring local voices are heard and that people’s experiences help shape better health and social care services for all.

Jan also has a strong connection with the armed forces and is passionate about improving support for serving personnel and veterans. Having family members who have served in the Army, Navy, and RAF, she understands the challenges they face and is dedicated to making a difference.
 

Authorised Enter and View Lead

jan.suckling@healthwatchtelfordandwrekin.co.uk

Tracy Cresswell - Corporate Services Manager

Tracy has worked for ECS since April 2016, when they delivered the Healthwatch Wolverhampton contract.  She worked as the engagement manager being promoted to the Healthwatch manager in 2018. Volunteers have always been a big part of the work that Tracy had both within her role in Healthwatch and also in her role when working in the NHS. 

In Tracy's spare time, she volunteers at an athletics club which she has done for many years, and for the last 18 months has been volunteering for a church who supports families with clothing, coats, food etc.

tracy.cresswell@weareecs.co.uk

Our volunteers

From committee members to authorised representatives, our Enter & View programme is run by staff and volunteers.

The Enter & View Committee looks at the evidence we receive from public feedback, and they use it to plan where visits should take place. It consists of four trained representatives, who are elected to their positions once a year by other volunteers.

Authorised representatives are trained staff and volunteers who we have been given the authority to take part in visits to publicly-funded health and social care services. They see for themselves how care is delivered, and talk to the people receiving care, as well as their relatives and carers. They then write a report based on their findings.

 

Being a Healthwatch Enter and View volunteer means I can make a difference by giving people the opportunity to speak up about their health and social care in my local area, including people whose views might not often be heard. Although I have no social care experience, Healthwatch values my layman's opinion from observing a social care environment like a care home. I enjoy talking to people and helping to write up the reports. Personally it's really interesting to visit different places and see how different they are, so I learn more about social care. 

Christine Warren

I first came into contact with Health watch at an event at the PRH and stopped to chat. I used to work in Pharmacy and most of my family have or are working in the medical field. So naturally I have an interest in this area. However, I also spend a lot of time with people who struggle with mental health issues, loneliness and isolation and the need for justice.

I enjoy meeting people and giving them encouragement and a listening ear. Through my volunteering I can make positive contact with people, with  both those who work and those who live within the care and nursing provision. For me, people matter and it is important that they are valued. It is a great privilege to be part of this work. 

Denice Morgan