(This vacancy is yet to be filled)
Laura-Jayne Horton - Information Analyst and Business Support Manager
Laura came to Healthwatch from a nursing background with 10 years experience looking after young people and adults. Most of her experience comes from working in various clinics and hospital wards as a Healthcare Assistant, helping patients with everyday living tasks and supporting their nursing needs. She is passionate about being involved with the community and ensuring the people of Telford and Wrekin have their views and opinions heard, and feels it is incredibly important to deliver exceptional care and ensuring it is available to all.
"My role as the Information Analyst and Business Support Manager is to develop and supply information, ensuring Healthwatch Telford and Wrekin are aware of how well health and social care services are working and what requires improvements. I carry out in-depth analysis of peoples’ views/opinions of health and social care services in order to show evidence by identifying themes and trends to influence change. I also manage and update information provided for the public through social media and our website."
Katie Cook - Engagement Officer
Katies background involves having over 10 years’ experience working with young children and their families. Supporting children through their development to meet important stages in their learning criteria. She also has experience of working closely with families to help support them in areas such as identifying any additional needs for both the parents and children to offer further help in education and welfare.
"My role as the Engagement officer will include attending engagement activities; and supporting our team of volunteers in gathering feedback on the local health and social care services from the most important people, the general public. I will be part of the Enter & View’s team and visit services where health and social care is being provided, see how services are being delivered and listen to the views of service users and care givers."
From committee members to authorised representatives, our Enter & View programme is run by staff and volunteers.
The Enter & View committee looks at the evidence we receive from public feedback, and they use it to plan where visits should take place. It consists of four trained representatives, who are elected to their positions once a year by other volunteers.
Authorised representatives are trained staff and volunteers who we have given the authority to take part in visits to publicly-funded health and social care services. They see for themselves how care is delivered, and talk to the people receiving care, as well as their relatives and carers. They then write a report based on their findings.
Our Authorised Representatives:
Our Committee members: