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Who we are and what we do

We are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care. 

Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.

We focus on ensuring that people’s worries and concerns about current services are addressed.

We work to get services right for the future.

We plan and undertake research and evaluations in a number of different ways, from reports about what it is like to use a service to more detailed surveys looking at provision within the local area. Some of our work is done as part of our statutory activities but we are also available for commissioned activities. If you would like to discuss any potential opportunities please contact us

How we work

We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.

Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.

You can also speak to us to find information about health and social care services available locally.

Our policies and procedures

Healthwatch Telford and Wrekin Information Governance Policies and Procedures

These governance documents ensure that Healthwatch operates efficiently and fairly, and in accordance with its statutory requirements and the law.

Our policies and procedures are discussed and agreed in public board meetings. People are welcome to come along to these meetings to hear the discussions that lead to their adoption, or to voice their own thoughts on the issues they cover.

To view our Policies and Procedures, click the button below.

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Have your say

Tell us your experience of health and social care services and help make care better.

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Advice and information

Find out about more about how we can help you access the support you need to live well.

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Telford and Wrekin Maternity Voices Partnership

We are working in partnership with Maternity Voices to listen and engage with those who have recently used our local maternity services and feed this back to the Clinical Commissioning Group for review. 

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Our Board

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Find out more about our Board.

Meet our Board

Our staff

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Meet our staff and volunteers.

Meet the team