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This simple observation tool captures and records the smallest things that make the biggest difference to a patient, resident or service users care. -
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A question survey was used to capture the patient experiences including their calling the ‘contact centre’, booking an appointment, reception and time waiting, and their time with the doctor or other healthcare staff present. -
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A questionnaire survey was developed for the visit, with different questions included for Walk-in patients, and those attending registered patient GP/Surgery appointments. -
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A Survey was developed to capture the experiences of people attending A&E for treatment (or relative/carer for children) including facilities provided for waiting. -
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Download documents and minutes from our past and upcoming public board meetings. -
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This survey identified trends in healthy relationship education and some possible concerns with regards to gender minority among young people in Telford and Wrekin. -
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The purpose of the visit was to ask relatives/visitors/carers present with the patients at the time, about their views and experiences on the Children's Unit at the PRH. -
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We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. Also, we want to hear about their experiences and those of any relatives and visitors present. -
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We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. -
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The purpose of the visit was to understand how the Nursing Home was organised to deliver the nursing and personal care services, and how those residents living with Dementia are supported. -
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We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. -
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The purpose of the visit was to ask residents about their views and experiences of the Home, care and nursing services.
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Our annual report outlines our achievements over the last year and provides insight into what we do. -
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The following report provides an overview of feedback based on patients experiences registered with Trinity Healthcare GP Practices. This is what 260 patients told us. -
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The following report provides an overview of feedback collection of the experiences of 260 patients registered with Trinity Healthcare GP Practices. -
Advice and Information -
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
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The purpose of the visit was to ask residents about their views and experiences of the Care Home services. -
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The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
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Over the last month, we have been talking to you about your experiences of pregnancy, birth, becoming a family and caring for families in Shropshire, Telford and Wrekin. -
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Welcome to our newsletter! -
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Car parking charges for people visiting The Shrewsbury and Telford Hospital NHS Trust are to change from November 1. -
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The Kings Fund, with other health and social care Think Tanks, have produced a joint statement to highlight the critical state of health and social care prior to the Autumn Budget. -
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A BBC article has stated that “NHS staff in England are working on the “edge of safety” as demand is outstripping the increasing numbers being employed“. -
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The purpose of the visit was to ask residents about their views and experiences of the Home, care services. Including finding out how support is offered to residents living with Dementia. -
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We wanted to find out how dignity, respect, quality of life and independence was being respected and supported in the care environment, and how those living with Dementia are supported. -
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Download documents and minutes from our past and upcoming public board meetings. -
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We wanted to understand how local health and social care services provide support for those with mental health needs. -
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The Pharmacy Needs Assessment is a review of the current and future provision of pharmacy (and dispensing GP) services in Telford and Wrekin. -
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We would like to hear about your experiences with the 0-25 emotional health and wellbeing service here in Telford and Wrekin. -
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Following a national review of maternity services in 2016 a report ‘Better Births’ was published which sets out plans to make care safer and give women greater control and more choice. -
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These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately. -
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We are committed to making sure all our information is clear and accessible for everyone. -
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We use cookies on our website to make your experience as easy and simple as possible. -
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This Privacy Statement sets out the data processing practices carried out by Engaging Communities Solutions CIC (ECS), delivering local Healthwatch, Research, Engagement, Consultancy and Advocacy Services. -
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Find out about our role, our plans and our people.
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Janet O’Loughlin, our award-winning Healthwatch volunteer, has started up a Dementia Cafe at Oakwood Retirement Homes with her friend Kath. -
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Welcome to our newsletter! -
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One of our volunteers wanted to share their passion about caring for people living with Dementia. -
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Our annual report outlines our achievements over the last year and provides insight into what we do. -
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Take a look at our upcoming events or check out our selection of health and care awareness events you can support. -
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For Deaf Awareness Week 2018 we are asking people who are deaf or hard of hearing to let us know about their experiences with local health and social care services in Telford and Wrekin. -
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Find out how we can help you access the support you need to live well. -
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One of our volunteers wanted to share information regarding the process of obtaining care in your own home. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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We wanted to address how people who are deaf or hard of hearing find the accessibility of health and social care services in Telford and Wrekin. -
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