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This simple observation tool captures and records the smallest things that make the biggest difference to a patient, resident or service users care. -
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A question survey was used to capture the patient experiences including their calling the ‘contact centre’, booking an appointment, reception and time waiting, and their time with the doctor or other healthcare staff present. -
Report -
A questionnaire survey was developed for the visit, with different questions included for Walk-in patients, and those attending registered patient GP/Surgery appointments. -
Report -
A Survey was developed to capture the experiences of people attending A&E for treatment (or relative/carer for children) including facilities provided for waiting. -
Report -
Download documents and minutes from our past and upcoming public board meetings. -
Report -
This survey identified trends in healthy relationship education and some possible concerns with regards to gender minority among young people in Telford and Wrekin. -
Report -
The purpose of the visit was to ask relatives/visitors/carers present with the patients at the time, about their views and experiences on the Children's Unit at the PRH. -
Report -
We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. Also, we want to hear about their experiences and those of any relatives and visitors present. -
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We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. -
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The purpose of the visit was to understand how the Nursing Home was organised to deliver the nursing and personal care services, and how those residents living with Dementia are supported. -
Report -
We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. -
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The purpose of the visit was to ask residents about their views and experiences of the Home, care and nursing services.
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Our annual report outlines our achievements over the last year and provides insight into what we do. -
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The following report provides an overview of feedback based on patients experiences registered with Trinity Healthcare GP Practices. This is what 260 patients told us. -
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The following report provides an overview of feedback collection of the experiences of 260 patients registered with Trinity Healthcare GP Practices. -
Advice and Information -
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
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The purpose of the visit was to ask residents about their views and experiences of the Care Home services. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
News -
Over the last month, we have been talking to you about your experiences of pregnancy, birth, becoming a family and caring for families in Shropshire, Telford and Wrekin. -
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Welcome to our newsletter! -
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Car parking charges for people visiting The Shrewsbury and Telford Hospital NHS Trust are to change from November 1. -
Blog -
The Kings Fund, with other health and social care Think Tanks, have produced a joint statement to highlight the critical state of health and social care prior to the Autumn Budget. -
News -
A BBC article has stated that “NHS staff in England are working on the “edge of safety” as demand is outstripping the increasing numbers being employed“. -
Report -
The purpose of the visit was to ask residents about their views and experiences of the Home, care services. Including finding out how support is offered to residents living with Dementia. -
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We wanted to find out how dignity, respect, quality of life and independence was being respected and supported in the care environment, and how those living with Dementia are supported. -
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Download documents and minutes from our past and upcoming public board meetings. -
Report -
When the NHS Long Term Plan was published in January 2019 Healthwatch England were asked by NHS England to engage with people across the country to find out what the public thought the NHS should prioritise over the next decade.
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We decided, as one of its focused activities in 2018, to carry out a “General Practice Roadshow” format review of General Practitioner Practices in Telford & Wrekin. -
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The NHS Long Term Plan is the national health service’s plan to make sure it is fit for the future. -
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The Healthwatch network heard from 406,567 people, carers and staff during the last year about what they think of health and social care services. -
Blog -
NHS organisations, Healthwatch and local councils, are working together as a LMNS to design and implement improvements in maternity and neonatal services. -
Blog -
The Living With and Beyond Cancer Programme aims to enable and empower patients to recover as fully as possible and to live well with cancer throughout their treatment and beyond. -
Report -
An Unmet Need is not easy to define and is hard to measure. We wanted to find out what needs people are experiencing that are currently not being met and why within the voluntary sector and Adult Social Care. -
Blog -
Norovirus, also called the "winter vomiting bug" is a stomach bug that causes vomiting and diarrhoea - See below what you need to know. -
Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
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Do you want to know more about the NHS? Then you need the Peoples Academy. -
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To find out if patients were treated with dignity, have privacy respected, and how staff respond appropriately and with compassion to meet healthcare needs. To find out how patients living with Dementia are cared for and supported. -
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Our annual report outlines our achievements and what we have done over the last year. -
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Following on from the NHS publishing the ‘Long Term Plan’ in January 2019, Healthwatch launched a countrywide campaign to give people a say in how the plan should be implemented in their communities; #WhatWouldYouDo campaign. -
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We wanted to find out how dignity, respect, quality of life and independence was being respected and supported in the person’s care, and how ‘activity-based’ care supported people to continue to be as active and independent as possible. -
Report -
We wanted to find out how dignity, respect, quality of life and independence was being respected and supported in the person’s care, and how ‘activity-based’ care supported people to continue to be as active and independent as possible. -
Advice and Information -
Find out what support is available to help you travel to your hospital appointments. -
Advice and Information -
End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions. -
Advice and Information -
Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis. -
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Download documents and minutes from our past and upcoming public board meetings. -
Blog -
Read Easy UK is a registered charity that supports volunteers to set up Read Easy groups in their own communities.