Now that the NHS 111 First service has been running locally for nearly a year we would like to hear from patients who have sought urgent medical care since May 2021 to understand the current patient experience.
At the beginning of 2021 we asked patients about their experience of seeking urgent medical care. We found out that 78% of people rated their treatment as good or very good. We particularly asked about the use of the newly introduced NHS 111 First service. Most people were unaware that the NHS 111 First service can book patients in to be seen at their local A&E / emergency department or an urgent treatment centre, emergency dental services, pharmacy or another more appropriate local service it. However we found that 71% of people were ‘very likely’ or ‘somewhat likely’ to contact NHS 111 the next time they were seeking urgent medical care. Full report
This survey is anonymous. The information you give will be shared with organisations who provide, organise and pay for services to help improve services as they develop.