At the beginning of 2021 we asked patients about their experience of seeking urgent medical care. We found out that  38% of people rated their treatment as very good whilst 31% rated their treatment as very poor.  We learned that only 25% of respondents were aware that NHS 111 could book same day appointments with other services. 

The NHS wants to make it easier and safer for patients to get the right treatment when they need it.

Because of the coronavirus pandemic, the space available in waiting rooms has been reduced to allow for social distancing to help keep patients and hospital staff safe and reduce the risk of spreading COVID-19.

From 1 December 2020, the NHS introduced a new system called NHS 111 First. If you have an urgent, but not life-threatening health problem, you can now contact NHS 111 First to find out where you should go and when. This will help reduce the number of people and the time spent in waiting rooms.

Your NHS 111 health advisor or clinician can book you an appointment at your local A&E or at a range of other healthcare settings such as an Urgent Treatment Centre or Minor Injuries Unit.  They may also be able to give you the advice you need without using another service.

This is a new way of accessing urgent care to make sure everyone gets the right treatment in the right place and stays as safe as possible during the pandemic.

This survey is anonymous. The information you give will be shared with service providers and those who organise and pay for services to help improve services as they develop.