Princess Royal Hospital Ward 9 (Respiratory) - Enter and View Visit Report

To find out if patients were treated with dignity, have privacy respected, and how staff respond appropriately and with compassion to meet healthcare needs. To include those with Dementia looking at the environment, accessibility compassionate care.

Summary

We wanted to learn about:

The ward environment - observe the layout of the ward, and the staffing arrangements
Patients experience of being treated with dignity and respect and if they feel comfortable on the ward; observed interactions between staff and patients
The experiences of patients living with Dementia, and how the staff and ward environment support these patients.

Key Findings

Patients felt that the staff were kind, caring, compassionate and thoughtful
Patients felt that staff were rushed at times but did their best
Dementia care needs to be addressed, to ensure patients living with Dementia feel they are still having their needs met whilst in hospital
Carers we spoke to were not informed about concession parking even though their family member had been in a while; this seemed to be the norm with speaking to other relatives
Parking machines being out of order inside the main entrance also seemed to be an issue for some relatives as queues were long