Woodcote Hall Residential Home - Enter & View Visit Report
We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. Including their experiences of the care they received.
Summary
We wanted to learn about:
- The residents opinions about living in the Home, including their experiences of the care they received, the food, and the activities and interests they enjoy, how staff care for them with respect and dignity, and supported their independence. To ask any relatives/visitors about their experiences and observations
- Observe the residents and relatives/visitors engaging with the staff and their surroundings
- To speak to staff about their care of the residents and the support they received in caring for people with dementia and their training for this
Key Findings
- Residents said they felt safe and well cared for by staff. Residents informed us that the place is getting better
- We observed residents being offered alternative choices of food if they were not eating what they had been given
- We observed residents singing along to the music that was played at lunchtime which made for a calm atmosphere
- The residents we spoke to informed us that they were given the option to do activities if they wished to take part
- Residents enjoyed visits by Tess the dog who belongs to a member of staff and this encouraged them to interact with other residents around them
- The residents that we spoke to informed us that they had medication when needed
- Residents did inform us that there is a delay in answering call bells
Downloads
Access the full report
If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
