The Villa Residential & Nursing Home - Enter and View Visit Report
The purpose of the visit was to find out how residents dignity and independence was being respected and supported in the Care Home environment.
Summary
We wanted to learn about:
- How dignity is being respected in the care environment
- Residents experiences and those of relatives/visitors, and any ideas they may have for change
- Observe Residents and relatives/visitors engaging with the staff and their surrounding
- Examples of good working practice
Key Findings
- We observed staff encouraging residents to be independent and offering the level of support needed
- Staff told us that residents that are able to go to the local shops/banks and to the Town Centre to do their shopping
- We observed staff taking time in talking with residents while still observing if residents needed assistance
- The Home had Wi-Fi which helped a resident keep in contact with her family members
- Residents are encouraged to continue with their hobbies
Downloads
Access the full report
If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
