Lakewood Court Residential Care Home - Enter and View Visit Report

Report - 17 July 2018

We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. Also, we want to hear about their experiences and those of any relatives and visitors present.

Summary

We wanted to learn about:

Speak to residents about their experiences of living in the Home - understanding independence, exercising choices, their meals, activities (in and outside the Home) and wellbeing
Observe the Home environment and staff interactions with the residents
Staff feedback on providing the service to the residents

Key Findings

Residents appear content and said they are happy living at Lakewood Court in a ‘shared’ and homely setting
Where the Home is not right for a resident, they are helped to move to appropriate alternative accommodation
A modern comfortable, clean, and safe home environment is provided with opportunities for residents to express their décor preferences within their own room and with pictures and personal items, and in communal areas
Residents said they like their meals, and events such as BBQs and birthday tea parties take place
Some residents who are more mobile can shop locally for personal items
Residents happily recount events in their daily lives – their interests, hobbies and the activities they undertake, both within the Home and in the community – examples include knitting, craft activities, regular drama & dance sessions, holidays, occasional day trips, attending church, golf, and organised club activities
Staff are caring and enthusiastic about their work and the residents, providing care and support in a happy and safe home setting
They engage with the residents, using their knowledge of the individual’s needs and preferences and their communication capabilities/styles to enable appropriate independence and wellbeing
Staff suggest more staffing would be an improvement to support they can give residents and would help in supporting provision of respite opportunities available