St George's Park Nursing Home - Enter & View Visit Report

The purpose of the visit was to ask residents about their views and experiences of the Care Home services.
Black elderly woman ina nursing home being spoken to by a nurse

Summary

We wanted to learn about:

  • Understand how their dignity is being respected in the Nursing Care Home environment, and how those affected by dementia are supported to have the best life that they can
  • The experiences of relatives/visitors
  • Observe Residents and relatives/visitors engaging with the staff and their surroundings
  • Examples of good working practice

Key Findings

  • Residents and relatives told us they thought the Home was ‘better now, and the staff are lovely and kind’
  • Residents were seen laughing and smiling when engaging with staff. Staff encouraged residents in their activities and tasks, and cared for residents when they were upset or tired
  • We observed many occasions when care was given that supported the dignity, respect and well-being of residents. The carers gave time to residents, encouraging and taking part in the conversations, and joining in activities and tasks, though on a few occasions insufficient time was given for a resident to respond to a question
  • We observed carers encouraging residents to talk about their earlier memories – reminiscing about items in an activity box of the war years, ration cards, photographs etc
  • Staff told us they enjoyed their job, and they felt supported by the management
  • An idea using a picture introduced by a resident’s relative for monitoring resident drinks/fluids intake was also observed to be very successful in engaging relatives and friends in the care of residents
  • The refurbishment undertaken in the Home gave a good impression on entering the premises. It was light and bright; furniture and furnishings have been introduced that better-meet residents’ needs

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If you need this report in a different format, please get in touch:

info@healthwatchtelfordandwrekin.co.uk 

01952 739540

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