News and reports

Healthwatch Telford and Wrekin is delivered by Engaging Communities Solutions CIC (ECS) and ECS recently undertook a project across its seven local Healthwatch to gather feedback from people about their knowledge and experience of Pharmacy First and other community pharmacy services.

Engaging Communities Solutions CIC undertook a project across the seven local Healthwatch it delivers to explore public knowledge and experience of the Pharmacy First service that was introduced in January 2024.
757 people took part in the survey, and it was found that 39% of those people had no knowledge of Pharmacy First at all.

Healthwatch Telford and Wrekin received multiple people’s stories regarding their access to GPs across Telford and Wrekin through late 2022 and the first part of 2023, many of these were negative. Healthwatch Telford and Wrekin decided it needed to provide people with an opportunity have their voice heard through a focussed survey and then to write a report based on the findings. The survey received over 9,200 responses about GP Access.

Take a look at our Annual Report 2023 - 2024 and see how we have helped to make a difference to health and social care for Telford and Wrekin people.

This was an announced visit to follow up on our previous Enter and View visit the undertaken the previous September to see what had changed and if our recommendations had been acted upon.

The visit was semi- announced and was part of the Healthwatch Telford and Wrekin workplan.

This visit was announced and was part of Healthwatch Telford and Wrekin Priority Project on unsafe discharges.

This visit was announced and was part of Healthwatch Priority Project

This visit was semi-announced, due to the nature of the feedback we had received around lack of care and medication concerns from various sources. This feedback has been gathered over several months.

This visit was semi-announced, due to the nature of the feedback we had received around lack of maintenance of the building and outside spaces.

This visit was announced. We were looking at how easy is it for all patients to access the hospital, to find relevant information, and get to their destination.

This visit was unannounced, due to the nature of the feedback we had received around lack of care and medication concerns from various sources.