This visit was semi-announced, due to the nature of the feedback we had received around lack of care and medication concerns from various sources. This feedback has been gathered over several months.
This visit was announced. We were looking at how easy is it for all patients to access the hospital, to find relevant information, and get to their destination.
We wanted to learn how dignity, respect, quality of life and independence is being respected and supported in the person’s care, and how ‘activity-based’ care supports people to continue to be as active and independent as possible.
We wanted to find out how dignity, respect, quality of life and independence was being respected and supported in the person’s care, and how ‘activity-based’ care supported people to continue to be as active and independent as possible.