Online directory

A

Age UK Shropshire, Telford & Wrekin

Age UK Shropshire Telford & Wrekin offers lots of services for older people and their carers, including information, advice, advocacy, winter warmth advice, practical help at home, telephone befriending, social activities, volunteering opportunities, and dementia support services.

Telephone: 01743 233123

Email: enquiries@ageukstw.org.uk

All Ages Carers Centre

All Ages Carers Centre offers services to family and friend carers of all ages from 5 years upwards. They deliver a range of high-quality support for carers, including information and advice and wellbeing support groups.

Telephone: 01952 240209

Email: admin@carerscontact.org.uk

Alzheimer’s Society

Alzheimer’s Society is the UK’s leading dementia charity, offering support for those living with Dementia.

Telephone: 01952 250392

Email: shropshire@alzheimers.org.uk

B

BEAM Shropshire, Telford and Wrekin

Beam is an emotional health and wellbeing drop-in service for young people under 25 years old who are registered with a GP in Shropshire, Telford or Wrekin.

Bethphage

Bethphage provides support to adults with learning and physical disabilities in Shropshire, Telford, Walsall, Wolverhampton and Birmingham.

Telephone: 01743 272880

Email: Get in touch with Bethphage using their online contact form

BeeU

BeeU provides emotional wellbeing and mental health services for children and young people (0-25) in Shropshire, Telford and Wrekin. They also provide neurodevelopmental assessments for children (5-18).

Telephone: 0300 124 0093 (option 2)

C

Calm Café

The Calm Café offers people living in Telford & Wrekin support with their emotional and mental health, a space to meet like-minded people, and gain support from trained staff. It is open four evenings a week from 5pm until 8pm, at Meeting Point House, Sutton Hill, and Oakengates.

Telephone: 07434 869248

Email: talk2@telford-mind.co.uk

Challenging Perceptions

Challenging Perceptions enables members of the community to improve their lives by coming together and supporting each other to grow in confidence and engage with opportunities. 

Telephone: 01952 897333

Email: info@challengingperceptions.co.uk

Children with Diabetes

The forum is open to anybody who wants to discuss all of the personal and scientific aspects of this condition and how it affects their family's lives.

They aim to support families with newly diagnosed children or any families who wish to discuss raising a child with diabetes.

Citizens Advice Telford and The Wrekin

Citizens Advice provides free, confidential, and impartial advice. It's an independent charity and part of the Citizens Advice network across England and Wales.

Whatever your problem, no matter how big or small, they can help you find a way forward.

Telephone: 01952 567193

Address: 40 Tan Bank, Wellington, TF1 1HW

Community Neuro Rehab Team (CNRT)

The Community Neuro Rehab Team  is a community-based, specialist multidisciplinary team that provides treatment and self-management programmes for individuals living with acquired long-term neurological conditions.

Telephone: 01743 453600

Email: cnrt@shropcom.nhs.uk

Address: Shropshire Rehabilitation Centre, Lancaster Road, Harlescott Shrewsbury SY1 3NJ

D

Deaf N Able

Deaf N Able supports those with a hearing loss and brings the subject of deafness out of the shadows, to promote prevention of the causes of deafness.

Telephone: 01952 763578

Dementia Connect

Dementia Connect, from Alzheimer's Society, is a new, personalised dementia support service for anyone affected by dementia. It connects you with a whole range of dementia support, by phone, online, and face to face.

Telephone: 0333 150 3456

Email: dementia.connect@alzheimers.org.uk

Dementia Enhanced Care Team (Admiral Nurses)

Admiral Nurses offer individualised support for family carers and people with dementia, which entails comprehensive assessment of need and provision of a range of therapeutic approaches deisgned to promote well-being and equip family carers with skills and information. It is available to carers of people with dementia who are registered to a Telford and Wrekin GP.

Telephone: 01952 580479

Diabetes UK

Nationwide charity offering support and guidance to people living with diabetes.

Telephone: 0345 123 2399

Email: helpline@diabetes.org.uk

Diabetes UK Telford group

The Diabetes UK Telford group aims to support persons within the Telford and Wrekin area who are living with Diabetes or supporting anyone with Diabetes. They meet at 7:30pm on the first Wednesday of every month at The Elizabethan in Woodside.

Email: telforddiabetesuk@gmail.com

Dialysis Freedom

Kidney Care UK Dialysis Freedom is a free service which helps patients access Dialysis Away from Base, whether it’s a holiday, family celebration, or for work - they are here to make it happen. 

Telephone: 01509 808668

E

Emergency Duty Team (EDT)

EDT provides an emergency social work service for urgent situations which arise outside of normal office hours and which cannot be left with an appropriate degree of safety until the next normal working day. 

Telephone: 01952 676500

F

Family Connect and Adult Safeguarding

Family Connect supports people who are already known to adult social care as well as providing advice, guidance and support to professionals and the public on an array of adult social care services.

Telephone: 01952 385385

Email: familyconnect@telford.gov.uk

Fibro Family - Telford

Fibro Family - Telford is a local group dedicated to the support of people living with fibromyalgia, as well as their families, friends and carers. 

Telephone: 0844 887 2392

Email: tandwfibrogroup@yahoo.co.uk

Forum 50+ Telford

The Forum offers befriending to the over 50s to support them with loneliness and isolation, anxiety and low confidence. 

Telephone: 07932 828333

Email: info@forum50plus.org.uk

G

Get Connected

Get Connected assists over 65s with learning how to connect with the digital world. They help people to learn essentials such as what email is and how it works, shopping online safely, and keeping in touch with friends and family. They can help people to learn how to navigate the online world with their six-session programme, once a week for 2 hours. 

Telephone: 01952 380000

H

Headway Shropshire

Headway Shropshire is a charity that provides care, support and rehabilitation to people with acquired brain injuries within Shropshire, Telford & Wrekin and the surrounding areas.

Telephone: 01743 365565

Email: admin@headwayshropshire.org.uk

Healthy Lifestyles

The Telford Healthy Lifestyle Team can find the support you need to help you make the changes to live a healthier lifestyle. They have over 80 lifestyle clinics accessible to adults and children across Telford, including evening and weekend appointments. They can offer advice on eating and drinking healthily and how to stop smoking, and health and lifestyle checks such as blood pressure and BMI checks.

Telephone: 01952 382582

Home-Start Telford & Wrekin

Home-Start Telford & Wrekin was set up in 1989 to provide local families support in time of need. It is a voluntary organisation overseen by a board of volunteer trustees and committee members, and their aim is to give children under 5 the best possible start in life by helping parents to manage daily life through strengthening relationships and widening their links within their local community.

Telephone: 01952 872280

Email: info@homestarttandw.org.uk

Address: Home-Start Telford & Wrekin, Room 23, 40 Tan Bank, Wellington, Telford TF1 1HW

I

IMPACT Psychotherapy & Counselling Services

IMPACT offers confidential counselling and psychotherapy for anyone aged 5+ in relation to emotional well-being, relationships, behavioural problems and addiction.

Telephone: 01952 223165

Email: Get in touch with IMPACT using their online contact form

Address: The Peoples Centre, High Street, Madeley, Telford, Shropshire, TF7 5AS

Independent Living Centre (ILC)

The Independent Living Centre, located at Telford Town Centre, provides residents within Telford and Wrekin access to advice and equipment to enable them to remain as independent as possible in both the home and community.

Telephone: 01952 457181

Email: ILCTelford@Telford.gov.uk

Address: Independent Living Centre, 3A Hazeldine House, Telford Town Centre, Telford TF3 4JL

J

Jayne Sargent Foundation

The Jayne Sargent Foundation offers a cancer support group that meets on the last Tuesday of every month from 11am - 1pm in central Telford, and invites anyone living with cancer to come along.

Telephone: 07732 336174

Email: hello@jaynesargentfoundation.org.uk

Address: Unit B3, Dawley Bank Industrial Estate Dawley, Telford TF4 2BA

K

Kidney Care UK

Kidney Care UK is the UK's leading kidney patient support charity. They offer advice, support and financial grants and assistance to thousands of kidney patients and their families every year.

Telephone: 01420 541 424

Email: info@kidneycareuk.org

L

Learn Telford

Learn Telford offers courses and learning opportunities in local venues, including English, maths, employability, digital skills, arts and crafts, and child development courses.

Telephone: 01952 382888

Learning Disability and Autism Team

If you care for someone with a learning disability and/or autism, the Learning Disability and Autism Team for adults can help.

Telephone: 01952 383054

Lingen Davies Cancer Fund

Lingen Davies is a cancer charity which was launched in 1979 to bring cancer services closer to the people of Shropshire, Telford & Wrekin, and Mid-Wales. They are dedicated to making a positive difference to the lives of people impacted by cancer in Shropshire, Telford & Wrekin, and Mid Wales.

Telephone: 01743 492396

Email: hello@lingendavies.co.uk

Address: Hamar Centre, Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury SY3 8XQ

Live Well Telford

Visit Live Well Telford to find local support services and activities for residents of all ages, many right on your doorstep.

M

Macmillan Cancer Support

Macmillan Cancer Support provides support from the moment you're diagnosed, through your treatment and beyond. Offering emotional, physical and financial support.

Email: Contact Macmillan Cancer Support using their online form

Macmillan Cancer Support Centre at the Shrewsbury and Telford Hospital NHS Trust

Information and Support Centre: Offer cancer information materials and information for Shropshire Telford and Wrekin.

Telephone: 01743 261000 (ext 1957)

Email: sath.macmillaninformation@nhs.net

Macmillan Welfare Rights Service Shropshire

Macmillan Welfare Rights Service is for people living in Shropshire and/or receiving treatment at either the Royal Shrewsbury Hospital or the Princess Royal Hospital (Telford).

They can advise on what benefits you could claim and also give guidance on issues around housing, employment, help you with applications for benefits and more.

Telephone: 01743 492405

Email: shropshire.macmillan@wolverhampton.gov.uk

Macular Society

This is a patient charity especially for people with macular conditions, offering information and support.

The Telford Macular Society group meets from 1:30pm to 3:30pm on the second Wednesday of every month at Wellington Methodist Church, New Street, Wellington, Telford, TF1 1LU.

Telephone: 07432 700 478

Email: amanda.read@macularsociety.org

ManInPlace

Maninplace is a provider of emergency, temporary, supported and long-term accommodation with intensive housing management services, set up to offer accommodation for people who present as rough sleeping or homeless in the borough of Telford & Wrekin.

Telephone: 01952 248248

Email: admin@maninplace.org.uk

Address: Maninplace, Unit 7, Hollinswood Court, Stafford Park 1, Telford TF3 3DE

Mentor Link

Mentor Link is dedicated to supporting vulnerable and distressed children and young people by providing them with a volunteer mentor. Using Safer Recruiting techniques, fully trained adults will offer listening support and guidance to these young people during difficulties in their lives, which may include self-harm, bullying, traumatic bereavement and family breakdown. 

Telephone: 01299 822336

Email: enquiries@mentorlink.org.uk

N

National Kidney Federation

The National Kidney Federation is a patient-led organisation that aims to help kidney patients lead fulfilled lives with quality care and choice. 

Telephone: 01909 544999

Email: Contact the National Kidney Federation using their online contact form

Newport Men's Shed

Newport Men's Shed provides the facilities for men to come together to provide help and support to themselves and others and to make a contribution to the community. It helps to stave off loneliness and learn practical skills.

Telephone: 07974 292886

Address: Hall Barn, Church Street, Madeley, Telford, Shropshire TF7 5BT

O

Older People's and Physical Disabilities Teams

If you are caring for an older adult or somebody with a physical disability who currently receives support you can contact your allocated professional (for example, social worker, adult social care practitioner, or occupational therapist). 

Telephone: 01952 381250

P

Parents Opening Doors (PODS)

PODS works across the whole range of services including health, education, social care, and alongside their voluntary sector partners – at a local, regional and national level. They are also members of the National Network of Parent Carer Forum.

Telephone: 01952 458047 or 07775 342092

Email: info@podstelford.org

Parkinson's UK

Parkinson's UK offers a wide variety of activities at their support group for people with Parkinson's and their carers, including friendship and support, meeting people in similar situations, speakers at monthly meetings, day trips and outings, fortnightly physiotherapy sessions, and fortnightly speech therapy.

Telephone: 07854 845967

Email: carolscott123@supanet.com

Address: Hadley Community Centre, 30 High Street, Hadley, Telford TF1 5NL

POhWER

The NHS Complaints Service is a free and independent service helping people to raise their NHS complaint using the formal processes available. The service helps people through the complaints process by providing information, advice and guidance about their rights/options within the process. Where people require additional support, an experienced qualified advocate is assigned to support them.

Check POhWER's Telford & Wrekin information and guidance.

Telephone: 0300 456 2370

Email: pohwer@pohwer.net

Princess Royal Hospital (PRH)

PRH provides a range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care and critical care.

It is part of the Shrewsbury and Telford Hospital NHS Trust.

Telephone: 01952 641222

Minicom: 01952 641222 (Ext: 4955)

Address: Princess Royal Hospital, Apley Castle, Telford TF1 6TF

Q

R

Ramblers Wellbeing Walks

Ramblers Wellbeing Walks offer people over a way for people to get active and meet new people, on walks all around the borough.

Telephone: 07512 123995

Email: info@walkingforhealthtelfordandwrekin.org.uk

Recharge Telford

Recharge offers young people aged 12 to 21 a safe place to talk confidentially about their issues around substance use, living with a family member in addiction or other things they are using to cope that have become unmanageable and problematic.

Telephone: 07486 682 606

Email: Contact Recharge using their online contact form

Refuge

Refuge is the largest specialist domestic abuse organisation in the UK. Their services support thousands of survivors, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.

Telephone: 020 7395 7700

Reviive

Reviive sells pre-owned furniture, household items and manufacture items from recycled materials. Their aims are to promote sustainability via re-use and to reduce landfill waste. They provide opportunities for young and disadvantaged people including short and long term Voluntary Placements and Apprenticeships.

Address: Reviive, Trench Road, Trench, Telford TF2 8AA

Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH)

RJAH is a specialist hospital that provides a comprehensive range of musculoskeletal (bone, joint and tissue) surgical, medical and rehabilitation services; locally, regionally and nationally.

Telephone: 01691 404000

Email: Check the RJAH website for a list of contacts, or fill in their online form

Royal National Institute of Blind People (RNIB)

The RNIB is one of the UK’s leading sight loss charities. They offer help and support for blind and partially sighted people – such as; practical and emotional support, campaigning for change, reading services and more.

Telephone: 0303 123 9999

Email: Contact the RNIB using their online contact form

Royal Shrewsbury Hospital

RSH provides a range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care and critical care.

It is part of the Shrewsbury and Telford Hospital NHS Trust (SATH).

Telephone: 01743 261000

Minicom: 01743 261213

Address: Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury SY3 8XQ

Royal Stoke University Hospital

Royal Stoke University Hospital (formerly the University Hospital of North Staffordshire) is a teaching and research hospital based at Hartshill in Stoke-on-Trent.

It is part of the University Hospitals of North Midlands NHS Trust (UHNM).

Telephone: 01782 715444

Email: Check the UHNM website for a list of contacts

Address: Royal Stoke University Hospital, Newcastle Road, Stoke-on-Trent, ST4 6QG

S

Safe Ageing No Discrimination (SAND)

SAND is a community organisation whose goal is to improve the experiences and increase the expectations of LGBT+ people as they age in Shropshire, Telford & Wrekin.

Email: Contact SAND using their online contact form

Severn Hospice

Severn Hospice gives specialist care and support free of charge to families across Shropshire and North Powys who are living with an incurable illness.

Telephone: 01952 221350

Sexual Health Local Services

The sexual health service provides a range of services to people of all ages living in Telford. 

Telephone: 0808 178 0955

Address: Bishton Court, Ironmasters Way, Telford, TF3 4JE (Please note: There is NO parking on site)

Shropshire and Telford & Wrekin Maternity Voices Partnership

The Maternity Voices Partnership (MVP) collects and collates feedback from service users in order to drive service improvements and improve the quality of maternity services.

Email: Contact the Maternity Voices Partnership using their online contact form

Shropshire Community Health NHS Trust (ShropCom)

Shropshire Community Health NHS Trust provides a range of community-based health services for adults and children in Shropshire, Telford and Wrekin.

Telephone: 01743 277500

Email: shropcom.customerservices@nhs.net, or find a particular ShropCom service on their contact page.

Shropshire Disability Network (SDN)

Shropshire Disability Network was formed in 2008 to provide a powerful collective voice for disabled people across Shropshire. SDN provides advocacy, support and networking groups for disabled people in Shropshire. Membership includes regular news bulletins.

Email: info@shropshire-disability.net

Shropshire Down's Syndrome Support Group

Shropshire Down’s Syndrome Support Group offers support to families who have a connection with Down’s Syndrome. The group aims to bring these families together to give mutual support, share experiences and to learn from each other.

Email: enquiries@sdssg.co.uk

Shropshire Telford Asperger Carers Support (STACS)

STACS aims to provide support, information and a higher level of knowledge and understanding to parents, carers and partners of adults (16+) with Asperger’s Syndrome / High Functioning Autism who live in Shropshire, Telford, and surrounding areas.

Telephone: 01952 461139

Email: stacsshropshire@gmail.com

Sight Loss Shropshire

Sight Loss Shropshire is part of a national network of local charities for blind and visually-impaired people that serves every part of the country. It works to improve the quality of life of visually impaired people of all ages who live in Shropshire, Telford and Wrekin.

Telephone: 07778 956096

Email: admin@sightlossshropshire.org.uk

Signal

Signal supports people who are deaf, have hearing loss or tinnitus, in the UK and internationally.

Telephone: 01743 358 356

Email: info@signal.org.uk

Address: Chamber House, 5 Henry Close, Battlefield Enterprise Park, Shrewsbury, Shropshire SY1 3TJ

Silver Line Helpline (Age UK)

The Silver Line Helpline is a telephone service just for older people. They're open 24 hours a day, 7 days a week, 365 days a year. Their friendly, caring team are ready to answer your call and help you in any way they can. Some people call them for a chat, or to tell them about their day. Some call just to say good morning or good night to someone. Others call for information, to get support with something, or to share a concern or worry.

Telephone: 0800 4 70 80 90

Special Educational Needs and Disabilities (SEND) Local Offer

The SEND Local Offer aims to bring together useful information across education, health and social care within one website. You can find information, advice and guidance and a range of local service providers who support children and young people with Special Educational Needs and Disabilities (SEND).

Telephone: 01952 385399

Email: SENDandInclusion@telford.gov.uk

Stay

Stay is a charity that provides housing and support services to homeless and vulnerable people in the Telford & Wrekin Borough. 

Telephone: 01952 291904

Email: info@staytelford.co.uk

Address: Meeting Point House, Southwater Square, Town Centre, Telford TF3 4HS

Stroke Association

The Stroke Association provides specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. It also incorporates the former Speakability organisation, which supported people with aphasia/dysphasia.

Telephone: 0303 3033 100

Email: helpline@stroke.org.uk

T

TACT (Telford After Care Team)

TACT aims to relieve sickness and need among people suffering severe and multiple disadvantages including, but not limited to, the rehabilitation and recovery of people suffering from drug and alcohol addiction, poor mental health, and victims of domestic violence and abuse.

Telephone: 01952 899204

Address: Strickland House, The Lawns, Wellington, Telford TF1 3BX

Telford & Wrekin Arthritis Support Group

The Telford & Wrekin Arthritis Support Group strives to help and assist people with arthritis in the Telford area. The group holds bi-monthly social evenings with occasional speakers, outings and trips (all on wheelchair-friendly coaches) and arranges an annual holiday.

Telephone: 01952 243180

Telford & Wrekin CVS

Telford and Wrekin Council for Voluntary Service is a local charity that works to support and collaborate with communities in Telford and Wrekin and Shropshire for the benefit of all who live and work there.

Telephone: 01952 916035

Email: admin@tandwcvs.org.uk

Telford & Wrekin Council Support for Carers

Details on how the council can support and advise carers in the borough.

Telephone: 01952 240209

Telford and Wrekin IAPT

IAPT helps people with common mental health problems, such as anxiety and depression. They offer information, guidance and talking therapies, including Cognitive Behavioural Therapy (CBT), Eye Movement Desensitisation and Reprocessing (EMDR), and Counselling. To access their service you need to be aged 16 or over and registered with a Telford and Wrekin GP. 

Telephone: 01952 457 415

Telford Children's Autism Hub

Whether your child has just received a diagnosis or you are looking for information to help your child flourish, the Children's Autism Hub team is there to offer you guidance and support.

Telephone: 01952 262062

Email: childrensautism@tandwcvs.org.uk

Telford Crisis Support

Telford Crisis Support (TCS) is an independent, volunteer-led, holistically focused charity, striving to be more than a foodbank. They provide a wide range of related support services for individuals and families across the borough of Telford and Wrekin and rural Shropshire. 

Telephone: 01952 586646

Email: erin11tcs@gmail.com

Telford Health Champions

Health Champions help others to enjoy healthier lives by raising awareness of health and healthy choices, sharing healthy messages, removing barriers and creating supportive networks.

Telephone: 01952 385114

Email: health.champtions@telford.gov.uk

Telford MIND

Telford Mind works to promote recovery, aiming to provide high quality services for people who are experiencing mental health issues or emotional distress. It also offers support to people undertaking caring roles.

Telephone: 0300 1240365

Email: talk2@telford-mind.co.uk

Telford Sailability

Telford Sailability provides sailing for children and adults with any disability, short term illness or while rehabilitating from an accident or illness.

Telephone: 07966 452238

Email: telford.sailability@gmail.com

Telford Samaritans

Telford Samaritans is a volunteer-led charity aimed at listening to people experiencing a mental health crisis, and to offer advice on how to cope. They also run charity shops, staffed by volunteers. If you are in crisis, call the Samaritans 24-hour hotline on 116 123.

Telephone: 01952 256154

Address: 115 King Street, Wellington, Telford TF1 1NU

Telford Women's Refuge

Telford Women's Refuge offers a safe place where any woman - with or without children (age restrictions apply to children accommodated at the Refuge) - who is in an abusive relationship, can live in a caring and supportive  environment, free from fear. The location of the Refuge is completely confidential.

Telephone: 01952 381925

Telephone (emergency out-of-hours): 01952 676500

U

V

Victim Support

Offers help, support, and advice to victims of crime and abuse.

Telephone: 08 08 16 89 111

W 

Wellbeing Independence Partnership

The Wellbeing Independence Partnership is a first point of contact for enquiries relating to adult social care in Telford and Wrekin, and provides an information and advice service for adults with care and support needs who are not known to statutory services.

Telephone: 01952 916030

West Telford Visually Impaired (VIP) Group

The West Telford VIP Group aims to provide a meeting point to improve the lives of all visually impaired people living or working in Telford.

Telephone: 01952 250110

West Midlands Ambulance Service (WMAS)

The region’s emergency ambulance service covering an area made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and the Black Country conurbation.

Telephone: 01384 215555

Women's Aid

Women’s Aid is a grassroots federation working together to provide life-saving services in England and build a future where domestic abuse is not tolerated.

Email: helpline@womensaid.org.uk

Wrekin Housing Trust

The Wrekin Housing Trust is a large social housing provider, providing over 13,000 homes for affordable rent and low-cost home ownership across Shropshire, Staffordshire, and Telford.

Telephone: 01952 217100

Email: enquiries@wrekin.com

X

Y

Z

Handy resources

NHS Confederation acronym buster
This A - W glossary contains over a thousand commonly-used healthcare abbreviations and acronyms.

NHS England IPC glossary of terms
From abrasion to ward, this glossary explains various healthcare words as defined by the national infection prevention and control (IPC) manual.

Avenues guide to social care jargon
A list of some of the most commonly-used social care terms, with definitions.