Princess Royal Hospital Ward 17 (Head and Neck and Supported Discharge) - Enter & View Visit Report

We wanted to find out if patients were treated with dignity, have privacy respected, and how staff respond appropriately and with compassion to meet healthcare needs. Also, to find out how patients living with Dementia are cared for and supported.
Man stood in a hospital corridor


In 2018 concerns were raised about maternity services provided by the SaTH hospitals (Royal Shrewsbury, and Princess Royal - Telford), including those related to historical concerns. An Independent Inquiry was initiated and is in progress. The visit to Ward 17 Head & Neck & Supported Discharge would understand the patient experience of hospital care.

We wanted to learn about:

  • The ward environment - observe the layout of the ward, and the staffing arrangements
  • Patients experience of being treated with dignity and respect and if they feel comfortable on the ward; observed interactions between staff and patients
  • The experiences of patients living with Dementia, and how the staff and ward environment support these patients
  • The assessment processes, and preparations for discharge
  • Hear about the patients experiences in hospital and their understanding of the arrangements for discharge
  • Contributing factors that delay a patient’s discharge from hospital

Key Findings

  • The unit was clean, tidy and free of clutter
  • The unit was fully staffed on the day of our visit
  • A number of patients had been on several wards before being admitted to this unit
  • Patients thought the staff were cheerful, friendly, caring and kind
  • A member of staff was always present in each bay
  • Patients felt the response time to call bells was good
  • Protected meal times
  • Good choice of food at meal times
  • Patients had confidence in staff
  • Patients felt staff were under pressure


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01952 739540

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