Myford House Nursing Home - Enter & View Visit Report

Report - 14 October 2019

We wanted to find out how dignity, respect, quality of life and independence was being respected and supported in the person’s care, and how ‘activity-based’ care supported people to continue to be as active and independent as possible.

Summary

We want to learn about:

The environment - supporting Dementia, accessibility, activity
The experiences of people living with Dementia
Supporting people to continue to be as active and independent as possible
Choices available to people
Staffing levels and staff training

Key Findings

Residents and relatives were positive about staff and management
Management were quick to respond to any concerns
Staff and management were friendly and approachable
We were told that care and support provided at the home was “good”
Residents felt safe
Menus on table were not in picture format and had been written on black boards - These may be difficult to read for some residents
Yellow clinical and general household rubbish bins found in the car park were in full view of visitors
Some areas of the home appeared to be cluttered with equipment
Call bells constantly sounded during our visit and at times, it proved difficult to hear people we spoke to in some areas
Residents would benefit from additional staff in the afternoon to help out with activities
Residents and staff informed us they would like staff to spend more time talking to them
The car park and several areas of the Home needed repair or maintenance. We found some wooden framed windows had started to rot.
We found stale odours in some areas of the Home
Some areas of the Home were in need of painting and decorating
We found some areas of the Home needed a clean (skirting boards in some areas)
Staff we spoke to felt well trained and supported by management
Residents had plenty to eat and drink. The Home had a 5-star food rating. We were told that food looked and tasted nice, snacks were available