Myford House Nursing Home - Enter & View Visit Report

Key Findings

• Residents and relatives were positive about staff and management
• Management were quick to respond to any concerns
• Staff and management were friendly and approachable
• We were told that care and support provided at the home was “good”
• Residents felt safe
• Menus on table were not in picture format and had been written on black boards - These may be difficult to read for some residents
• Yellow clinical and general household rubbish bins found in the car park were in full view of visitors
• Some areas of the home appeared to be cluttered with equipment
• Call bells constantly sounded during our visit and at times, it proved difficult to hear people we spoke to in some areas
• Residents would benefit from additional staff in the afternoon to help out with activities
• Residents and staff informed us they would like staff to spend more time talking to them
• The car park and several areas of the Home needed repair or maintenance. We found some wooden framed windows had started to rot.
• We found stale odours in some areas of the Home
• Some areas of the Home were in need of painting and decorating
• We found some areas of the Home needed a clean (skirting boards in some areas)
• Staff we spoke to felt well trained and supported by management 
• Residents had plenty to eat and drink. The Home had a 5-star food rating. We were told that food looked and tasted nice, snacks were available