Myford House Nursing Home - Enter & View Visit Report

The purpose of the visit was to To ask residents of Myford House Nursing Home about their opinions of living in the Home, including the care they received and how staff respect their dignity and supported their independence.

Summary

We wanted to learn about:

Residents opinions of living in the home, including the care they received, the food, and the activities and interests they enjoy, how staff respect their dignity and support independence.
Relatives/visitors about their experiences and observations
Observe the interactions between staff and residents, and residents and their surroundings
To speak to staff about their care of the residents, the support they received in caring for people with Dementia and their training for this

Key Findings

Residents told us they were happy and warm and the regular staff were good; the relatives agreed
Activities were provided for residents to participate in, though some found the ‘music’ too loud. Some residents who wanted assistance with more physical activity were not aware of anything on offer
Concerns were raised by residents and relatives about the staffing levels for resident care
Concerns also related staffing levels included response to “call bells/alarms” and delays responding to calls for assistance