Princess Royal Hospital Ward 9 (Respiratory) - Enter and View Visit Report
we wanted to ask patients about their views and experiences of the Hospital Ward 9 services.
Summary
We wanted to learn about:
- Patients experiences of care, and understand how dignity is being respected in the Hospital environment
- The experiences of relatives/visitors
- Observe the Patients and relatives/visitors engaging with the staff and their surroundings
- Examples of good care practice
Key Findings
- Ward 9 was operating to a good standard of care with regard to dignity and respect
- Curtains were drawn around beds when people were being treated or spoken to by staff
- Patients told us the care they received was good and they felt listened to and that any treatment they were going to have was explained with them
- One member of staff was feeding a patient, speaking with gentle tones
- Patients told us it could be noisy at nights and some patients seem to get a bit confused
- Staff told us they had heard of the Carers’ Passport, and the concessionary parking for friends/relatives if the patient stay was longer than 3 days
- A poster of the DOLS pathway was displayed
Downloads
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If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
