News and reports

Healthwatch Telford and Wrekin Enter and View report - Revisit St George's Park
The visit was an announced follow up visit to look at the recommendations that were made on our initial visit on 22 November 2023

29 01 2025 Agenda of the Independent Strategic Advisory Board meeting and notes from last meeting

Healthwatch Telford and Wrekin plan and undertake research and evaluations in a number of different ways, from reports about what it is like to use a service to more detailed surveys looking at provision within the local area. Some of our work is done as part of our statutory activities but we are also available for commissioned activities.

Channel 4 aired a documentary programme called Dispatches on 24 June at 9pm titled ‘Undercover A&E: NHS in Crisis’.

The programme said at the time in its promotion of the episode:

“Over two months, a Dispatches reporter has filmed secretly while working in a major NHS A&E department. The undercover footage exposes the suffering and dangers patients face on a daily basis.”

Healthwatch Telford and Wrekin have heard from different care homes of times when discharges to them from hospital have been unsafe in their opinions. Likewise, we have heard from people who have mixed experiences of discharge. This is becoming more prevalent. We aim to work with care homes to explore this is in more detail with a survey and focus groups for care homes representative to jointly identify areas of stress within the system that leads to unsafe discharges and the impact of these. We will also promote this to the public to seek individual experiences of unsafe discharge and seek any similarities between the two to combine into one report with recommendations for improvement.

Healthwatch Telford and Wrekin Independent Strategic Advisory Board Meeting 26 11 2024

Healthwatch Telford and Wrekin is delivered by Engaging Communities Solutions CIC (ECS) and ECS recently undertook a project across its seven local Healthwatch to gather feedback from people about their knowledge and experience of Pharmacy First and other community pharmacy services.

Engaging Communities Solutions CIC undertook a project across the seven local Healthwatch it delivers to explore public knowledge and experience of the Pharmacy First service that was introduced in January 2024.
757 people took part in the survey, and it was found that 39% of those people had no knowledge of Pharmacy First at all.

Healthwatch Telford and Wrekin received multiple people’s stories regarding their access to GPs across Telford and Wrekin through late 2022 and the first part of 2023, many of these were negative. Healthwatch Telford and Wrekin decided it needed to provide people with an opportunity have their voice heard through a focussed survey and then to write a report based on the findings.

The survey received over 9,200 responses about GP Access.

Healthwatch Telford and Wrekin received multiple people’s stories regarding their access to GPs across Telford and Wrekin through late 2022 and the first part of 2023, many of these were negative. Healthwatch Telford and Wrekin decided it needed to provide people with an opportunity have their voice heard through a focussed survey and then to write a report based on the findings. The survey received over 9,200 responses about GP Access.

Agenda of the Independent Strategic Advisory Board meeting and notes from last meeting.

Take a look at our Annual Report 2023 - 2024 and see how we have helped to make a difference to health and social care for Telford and Wrekin people.