Over the last quarter we received:
- 100 responses to our questionnaire
- 94% of responses were from White British respondents
- 27% of respondents didn't feel their choices were supported or respected
- 79% of the responses to "What was good about your care?" answered midwife care and attitude.
Key focus areas
Continuity of care
Being able to build up a relationship and rapport with the care provider is important.
In line with the feedback responses from Service Users throughout this report we have used the term 'continuity of care', this encompasses not only midwifery care as in the national transformation programme named 'Continuity of Carer' but also continuity of consultants, locations of care and standards of care.
Language, communication and information
Those who felt supported ,listened to and informed have a far more positive experience, even when complications occur than those who feel rushed, not heard or forced into decisions. The feedback suggests there is continued improvements required in this area.
Service users indicate they want more postnatal contacts. 46% indicated that they felt their physical needs were not met or only partially met between 10 days and 12 months postpartum. Over 50%felt that their emotional needs were not fully or mostly met during the same period.