Princess Royal Hospital, Ward 10 (Trauma and Orthopaedics) - Enter and View Visit Report

We wanted to ask patients about their views and experiences of the Ward, by capturing their responses in a short question survey.
Two people walking outside A&E

Summary

We wanted to learn about: 

  • How dignity is being respected in the hospital ward environment where there is a high turnover of patients, or other challenges
  • Explore patient experiences of the meals on this ward
  • Capture patient experiences and any ideas they may have for change, as well as identifying examples of good working practices
  • Observe patients and relatives/visitors engaging with the staff and their surroundings

Key Findings

  • At the time of our visit, the evidence is that the Ward 10 was operating to a good standard of care with regard to patient dignity and respect
  • A few patients commented that they thought there were sometimes not enough staff available; requests for assistance were either average or quick most of the time
  • The patients confirmed the operation of the meals system on Ward 10 was successful, allowed them to see all meal choices for the whole week, make their choices for each meal beforehand on that day, and no patient indicated they were not served with their choice. The patients considered it was a good or adequate service

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If you need this report in a different format, please get in touch:

info@healthwatchtelfordandwrekin.co.uk 

01952 739540

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