Morris Care Centre - Enter & View Visit Report

The purpose of the visit was to ask residents about their views and experiences of the Nursing Home services.

Summary

We wanted to learn about:

  • To engage with residents as service users of Morris Care Centre to understand how dignity is being respected in the care home environments
  • Examples of good working practice
  • To observe residents and relatives/visitors interaction with their surroundings and with staff
  • To capture residents, relatives/visitors‟ experiences and any concerns they may have or ideas or change.

Key Findings

  • The residents, patients and relatives/visitors spoken to were very satisfied with the care received and with their interaction with the staff
  • All the rooms seen had ensuite facilities, were very bright and clean and personalised with patient or resident's furnishings, pictures and ornaments relative to their length of stay. 
  • All residents seen were very well-groomed and appropriately dressed and appeared to be comfortable
  • Residents have a good menu choice and all food, including special dietary requirements such as pureed food, are catered for in-house
  • Residents are able to interact socially both within the home, and externally, according to their wishes and abilities and health condition
  • The use of the "baby monitor‟ was an innovative solution to situations where residents use of the call buzzer was limited by physical capacity
  • Staff are caring and happy in their work, and receive training according to needs for which time is made available within their work time schedule
  • Rarely, individual resident / patient needs and those of their relatives have not received the good standards of care and attention (physio cover and response to relative concerns, lack of taste in pureed foods, resident who did not appear to receive needed attention) that is the norm for the Home most of the time

Downloads

Access the full report

If you need this report in a different format, please get in touch:

info@healthwatchtelfordandwrekin.co.uk 

01952 739540

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