St George's Park Nursing Home - Enter & View Visit Report

The purpose of the visit was to ask residents about their views and experiences of the Home services and find out how dignity is being respected in the Home environment.

Summary

We wanted to learn about:

  • How dignity is being respected in the care home environment
  • Capture their experiences and those of relatives/visitors, and any ideas they may have for change
  • Observe residents and visitors engaging with the staff and their surroundings
  • Examples of good working practice

Key Findings

  • During the visit a Safeguarding issue was identified. This was reported to the manager and dealt with appropriately
  • The Home is undergoing major refurbishment, and even though there are some issues with the facilities such as storage space, this will be resolved following the refurbishment
  • The premises had a very homely feel to it, with all rooms being spacious enough to accommodate hoists and other aids. The rooms were nicely personalised with door knockers and letter boxes attached to each door
  • Residents were happy with the care they receive at the Home, and all praised the care staff
  • Relatives commented that the residents dignity and respect is maintained with all members of staff knocking on the doors before entering, as well as “do not disturb” signs hung up on door handles when personal care is being delivered
  • Residents commented on how good the entertainment is in the Home. Some said that more regular bingo sessions would be appreciated
  • All residents complimented the food in the Home, although some residents weren’t aware of the different choices of food at meal times, and hence ended up getting something they did not like
  • A few of the relatives spoken to mentioned that clothing and hearing aids are frequently lost at the Home. This is currently being dealt with by the manager, and small boxes are being installed in the resident’s rooms where their hearing aids, glasses and any other small personal items can be stored

Downloads

Access the full report

If you need this report in a different format, please get in touch:

info@healthwatchtelfordandwrekin.co.uk 

01952 739540

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